# How do I contact support? Source: https://listplus.ai/en/help/troubleshooting/contact-support Last updated: 2026-09-25 There are two ways to reach ListPlus support: the chat bubble on the Home page (Start), and email at **support@listplus.ai**. Use whichever is more convenient — both reach the same team. ## Chat on the Home page Click **Home** at the top of the left navigation — the chat bubble appears in the bottom-right corner a few seconds after the page loads. It is not shown on other pages, so if you don't see it, go back to Home first. You can chat without an account; if you're signed in, the conversation is automatically linked to your account, so you don't need to repeat your email address. An AI assistant answers first, using only ListPlus's own help content. If it can't help, it can pass your conversation on to the ListPlus team, who reply as soon as they can. For anything about your specific account or list, email is the most reliable route. You'll also find a **Contact support** link below your lists on the Home page, which opens an email draft to support@listplus.ai. ## Email For anything the chat can't solve, or if you prefer email, write to **support@listplus.ai**. This is the one address for every kind of request — billing, technical problems, account changes, everything. ## What to include The faster a request can be handled, the less back-and-forth it needs. Include: - the email address your account uses, - the name of the list involved (if any), - what you clicked and where, - the exact error or message text you saw, - roughly when it happened, - the browser you use. ## What support can and can't do for you The chat assistant answers from ListPlus's help content — it can't see your screen, your list or your data, and it can't take a screenshot for you or make changes to your account. For anything that needs a look at your specific list or account (fixing a stuck import, a billing correction, closing your account), describe the problem with the details above and email it to support@listplus.ai. ## Sending a screenshot The easiest way to share a screenshot is to email it to **support@listplus.ai**, attached to your message, with a short description of what you were doing. ## FAQ ### How do I contact ListPlus support? Two ways: the chat bubble on the Home page (Start), or email support@listplus.ai. Both reach the same team and work for any kind of request — billing, technical issues or account changes. ### Where is the chat button? Only on the Home page (Start): click Home at the top of the left navigation, and the chat bubble appears in the bottom-right corner after a few seconds. It isn't shown on other pages. If it still doesn't appear (some browser extensions block chat widgets), email support@listplus.ai. ### Can I use the chat without an account? Yes. You can open the chat and ask a question without signing in. If you are signed in, the conversation is linked to your account automatically. ### Does support know who I am when I chat? If you're signed in, yes — the chat is linked to your account automatically, so you don't have to type your email address. If you're not signed in, the chat has no account information and treats you as an anonymous visitor. ### Is the chat a bot or a real person? An AI assistant answers first, using ListPlus's own help content. If it can't resolve your question, it can pass the conversation to the ListPlus team. For account- or list-specific problems, email support@listplus.ai. ### What should I include in a support request? Your account email address, the list name (if relevant), what you clicked, the exact error or message text, roughly when it happened, and the browser you use. This lets support act without a round trip to ask for details. ### Can support see my screen or my list? No. The chat assistant only answers from help content — it can't see your screen, your list or your data, and it can't take a screenshot for you. Describe what you saw instead, or email a screenshot to support@listplus.ai. ### How do I send a screenshot? Email it as an attachment to support@listplus.ai, together with a short description of what you were doing and roughly when. ### Can support or the chat change something on my account? The chat assistant itself can't make changes to your account. For anything that needs an actual change — a billing correction, closing your account, fixing a stuck import — email support@listplus.ai with the details and the team will get back to you. ### Does Premium get faster support? Premium lists "Priority support" among its plan features; see Plans & Billing for the full comparison of what each plan includes.