Is ListPlus down, and what happens to jobs mid-run?

ListPlus doesn't currently publish a separate status page — for a suspected outage, ask support directly.

Checking whether something is down#

Contact support (the chat bubble on the Home page, or support@listplus.ai) and describe what you're seeing — an error message, a stuck import, or pages not loading. See "How do I contact support?" for what to include so the team can check quickly.

What happens to a job that's running when something goes wrong#

Imports, enrichment runs and AI Research are server-side jobs: their progress is stored as they go, not only in your browser tab. An AI Research that stops responding shows "Stalled — no more response from the run" instead of finishing normally, and everything it found up to that point is kept; clicking Resume starts a fresh working segment to continue it (see "AI Research always runs on the server"). The same principle applies to enrichment and import jobs: results already produced are kept, and reopening the list shows their current state.

What about credits already spent?#

Some enrichment lookups are only charged when they find something (for example a person via Prospeo or a mobile number); others are charged per attempt. Two specific situations refund automatically — see "Automatic credit refunds" for exactly which ones. Outside those, credits already spent for work already done generally aren't refunded; for anything that looks wrong on your balance, contact support with the list or run involved.

Related topics: contact-support · background-runs · refunds · enrichment-problems.

FAQ#

Does ListPlus have a status page I can check?#

Not currently. If you suspect an outage or something isn't loading, contact support directly — the chat bubble on the Home page, or support@listplus.ai.

How do I report that something seems down?#

Use the chat bubble on the Home page or email support@listplus.ai, and describe what you're seeing (an error message, a page that won't load, a stuck job). See "How do I contact support?" for what to include.

If an import or enrichment run is interrupted, do I lose what it already found?#

No. These are server-side jobs, so results already produced are kept even if your connection drops or the page reloads; reopening the list shows the current state.

Will I get my credits back if a run fails partway through?#

It depends on the lookup: some are only charged when they find something, others per attempt. Beyond the two cases in "Automatic credit refunds," credits spent on work already done aren't refunded automatically — contact support for a specific concern.

Should I keep retrying if something seems broken?#

A short retry is fine, but if it keeps failing, stop and contact support with what you were doing and which list or run it involved — that's faster than repeated attempts.

What should I include when I report a problem?#

The more specific you are, the faster support can help — name the list or run involved, the exact error text and roughly when it happened. See "How do I contact support?" for the full list of details to include.