Enrichment problems: nothing found, cells not filled, blocked, run stopped

Enrichment trouble is almost always one of four things: a lookup genuinely found nothing, it found data but a cell stayed empty, ListPlus refused to start because AI suggestions are open or edits could not be saved, or the run stopped before it was done. Each has its own full article — this page routes you to the right one.

A lookup found nothing#

If a run finished but returned no data for a row, see "Why did enrichment find nothing?" — it covers the usual reasons (no starting point, no provider match, a wrong or outdated identifier) and what to try next, plus which lookups charge credits even on a miss.

A lookup found data, but the cell is still empty#

First check the row: if it still shows the running ring, the run hasn't reached it yet — results are written into empty cells on the server as they arrive, and FullEnrich lookups can take a few minutes for a large list. A cell that already had a value keeps it; the found value is stored with the row and can be taken over from the record panel. For a single-cell (wand) or record-panel enrichment, the result waits for the "Fill empty cells with enrichment data?" dialog. See "Fill empty cells with enrichment data" for both cases and for "Apply values" in the Enrich menu.

"There are open AI suggestions or changes that could not be saved"#

Your own edits never block an enrichment — they are written automatically before it starts. The Enrich menu only refuses while AI suggestions are still open or the list header shows Not saved, because the enrichment works with the stored data. You'll see: "There are open AI suggestions or changes that could not be saved. Resolve them first – the enrichment works with the stored data." Click Apply · N or Discard in the list header, or wait until the status shows Saved, then start the enrichment again. See "Saving is automatic: undo and AI suggestions".

The run stopped#

A run that cannot continue stops and names the reason in the task indicator at the top of the screen. Nothing is lost in any of these cases: rows already enriched keep their results and their filled cells, the rows that are left are not charged, and starting the same enrichment again continues with what is left — rows that already have a result are served from the cache and not charged twice.

• "Stopped: not enough credits" — the balance doesn't cover the next rows. If it was empty from the start, the run doesn't start at all: you see the credits window, or, as a member of someone else's workspace, "Balance empty – please ask … to top up" with the owner's name, because enrichment in a workspace spends the owner's credits (see "Credits, plan and limits in a workspace"). If it ran out while the run was going — other members may be spending the same credits — top up and start the enrichment again.
• "Stopped: the provider is not answering" — the data provider behind the lookup returned only errors for a while: an outage on their side, a problem with the key, or their quota used up. ListPlus stops instead of retrying blindly. Wait a little and start the enrichment again; if it stops the same way for hours, contact support with the list name and the enrichment you ran.
• "Stopped at the accepted maximum" — the run spent the amount you accepted at the start ("at most N cr") and rows are left. Start it again on the remaining rows to continue with a new maximum.

If the task indicator shows a wait instead of a stop, the provider's daily limit is reached; the run continues by itself at the time shown. See "Enrichment runs: progress, limits and stopped runs" for how runs work, and "Continue a stopped enrichment" for the Continue button next to a stopped run and what it keeps.

Related topics: enrichment-found-nothing · fill-empty-cells · running-jobs-and-limits · continue-stopped-enrichment · saving-is-manual · which-enrich-button · contact-support.

FAQ#

Why did my enrichment run find nothing for a row?#

See "Why did enrichment find nothing?" — it lists the usual causes (no starting point on the row, no match at the provider, a wrong or outdated identifier) and what to try next.

The cell is still empty even though enrichment said it found data — why?#

If the row still shows its running ring, the run hasn't written it yet — results land in empty cells on the server as they arrive. A cell that already had a value keeps it; the found value is stored with the row. For a single-cell or record-panel enrichment the result waits for the "Fill empty cells?" dialog. See "Fill empty cells with enrichment data" for applying stored results with "Apply values" in the Enrich menu.

Why does ListPlus say "There are open AI suggestions or changes that could not be saved"?#

The enrichment works with the stored data, so it won't start while AI suggestions are open or edits could not be saved. Click Apply · N or Discard in the list header, or wait until the save status shows Saved, then start the enrichment again. Your own edits never block it — they are written automatically before it starts.

I applied the suggestions and it still won't let me enrich — what now?#

Check the save status in the list header: if it shows a red "Not saved", the server can't be reached and ListPlus keeps retrying — wait until it shows Saved. If it stays blocked, reload the list; if the problem persists, contact support with the list name and what you clicked.

Does a lookup that finds nothing cost credits?#

E-mail and phone lookups don't — see "Why did enrichment find nothing?" for the lookups that charge for the attempt itself.

Do I need to save again after enrichment fills my cells?#

No. The cells a run fills are stored directly on the server, and the cells you confirm in the "Fill empty cells?" dialog after a single-cell enrichment are saved automatically too; ⌘Z / Ctrl+Z undoes a fill as one step. See "Fill empty cells with enrichment data".

My enrichment stopped with "not enough credits" — what now?#

The credit balance ran out during the run, so the remaining rows were not charged; in a workspace it's the owner's balance, which other members may be spending too. Once the balance is topped up (only the owner can do that for a workspace), start the same enrichment again — it continues with the rows that are left, and rows already enriched are not charged again.

What does "the provider is not answering" mean, and what do I do?#

The data provider behind the lookup returned only errors for a while — an outage, a problem with the key on their side, or their quota being used up — so ListPlus stopped the run instead of retrying blindly. Rows already done keep their results. Wait a little and start the enrichment again; it continues with the rows that are left. If it keeps stopping for hours, contact support with the list name and the enrichment you ran.

Do I lose anything when a run stops and I start it again?#

No. Rows already enriched keep their results and filled cells, rows that were not reached are not charged, and the new run takes only the rows that are left; a row that already has a result is served from the cache at no cost.

None of this matches my problem — what do I do?#

Contact support with the list name, what you clicked, and the exact message you saw — see "How do I contact support?" for the ways to reach us.