Help Center
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Step-by-step guides for every part of ListPlus: finding contacts, cleaning and enriching lists, credits, integrations and AI agents. Also available as plain text for AI assistants.
Getting started
- What is ListPlus?
ListPlus is a web app that turns whatever you start with into contacts that are ready for a job: a CRM import, a cold-email campaign or a call list. You…
- Your first 10 minutes with ListPlus
The fastest way to see what ListPlus does is the built-in sample list. It is already loaded with realistic — and deliberately incomplete — contact data…
- First steps by goal: "I want to…"
Pick the sentence below that matches what you're trying to do. Each one gives you the first few clicks, what it costs, and which help topic to read next…
- Which finder do I use? Person Search vs Segment Search vs AI Research
ListPlus has three ways to find people, and each answers a different question: Person Search for "who is this one person", Segment Search for "who…
- Recipes: common ListPlus workflows
These are short, numbered paths through ListPlus for common goals. Each step names the exact place to click and points to the topic with the full detail…
- How ListPlus compares to Clay, Apollo, Lusha and others
ListPlus is built around getting one list ready for a job, not around owning a database or running campaigns. You start from an import, a person, an…
- Navigation and glossary
The left navigation is a permanent icon rail. Item order and the label under each icon tell you where you are — there are no group headings any more. Top…
- Using ListPlus on a phone or tablet
There's no separate app in the App Store or Google Play — ListPlus runs in your phone's or tablet's browser, at the same listplus.ai/app address as on a…
Plans, credits & billing
- Plans and pricing
ListPlus has three monthly plans. A plan decides how many records you can keep across all lists in the workspaces you own and which tools you can…
- Which plan do I need?
Pick a plan by what you actually want to do, not by feature count: Basic covers file-based work, Pro adds Google Sheets, Airtable and Lemlist plus a…
- How credits work
Credits are ListPlus's currency for anything that costs real money to produce: a data lookup from a provider, an AI command, or a file import. Plans…
- Price list: what every action costs
One credit is worth about €0.03 (see "How credits work"). This page lists every paid action in ListPlus and what it costs. Most paid lookups and imports…
- What does one contact cost?
It depends on what you already know about the person. In the single-cell fill window, ListPlus lists the single lookups cheapest first and marks the…
- Cost examples: worked totals for common tasks
These are worked-through totals for tasks people actually do, built from the per-action prices in the price list. Real results vary — how many contacts a…
- Where did my credits go?
Every place credits get spent also shows the cost, and the Usage page pulls it all together in one history for the balance that pays in your current…
- Buying credits
Credits are bought in fixed packs, paid for through Stripe, and land on your balance automatically as soon as the payment succeeds. You can buy a pack on…
- Invoices and VAT
Every payment on ListPlus, subscriptions and credit packs alike, is processed and invoiced through Stripe, in euros. Where you get the invoice depends on…
- Cancel, downgrade and leave
Cancelling, downgrading and leaving are separate questions. This article covers what actually happens to your plan, your credits, your lists and your…
- Record limit
Your plan caps how many records you can hold at once. This article covers what counts toward that cap, what happens when you reach it, and how to free up…
- Not enough credits
Most actions check a fixed price before they run, and are refused if your balance is below it — even a balance that isn't literally zero can be too low…
- Automatic credit refunds
ListPlus automatically credits you back in two narrow cases where you were charged but got nothing usable in return. For money paid to ListPlus itself…
- AI, research and import costs
This page covers what AI commands, AI columns, AI Research and imports cost. For enrichment lookups, Person Search and Segment Search pricing, see the…
- Person Search: basics and profile add-ons
Opening a profile in Person Search automatically loads a small set of "basics"; every add-on below is a card you click yourself, and its price is always…
Find contacts
- Person Search
Person Search (Personensuche) is for one specific person you already know by name, email, LinkedIn URL or role — not for a whole audience. Open it with…
- Person Search: what you can type
Person Search reads one line of free text and works out what you meant. This topic is a closer look at exactly what you can type into that field and what…
- Person Search: the profile drawer and its add-ons
Opening a Person Search result opens a profile drawer. This topic covers the drawer's layout, the automatic "basics" toggle, and how the add-on cards…
- Person not found — what now?
A Person Search that comes up empty isn't a dead end — ListPlus offers a few next steps depending on what it did and didn't find. This topic covers all…
- Sharing a search result
A shared result is a read-only public page with one person's (or company's) profile — no login needed to open it, and nothing on it can be edited or…
- Starting a search from a link (deep links)
You can open Person Search with a person already filled in, or even already searched, by adding parameters to its URL — useful for linking into ListPlus…
- Segment Search: the audience database
Segment Search (Segmentsuche) is where you filter a large B2B contact database by criteria — role, industry, company size, location and more — instead of…
- How Segment Search filters work
Segment Search's filter panel has 30+ filters grouped into four tabs. This topic covers how the groups are organized, how filters combine, and the…
- Get emails and phone numbers
In Segment Search (Segmentsuche) results, a masked preview shows you that a verified email or mobile number exists for a person before you pay for it…
- Adding Segment Search results to a list
This topic covers what happens when you click Add To List in Segment Search: which columns arrive, when it's free, and why adding the same page twice…
- Data coverage by country and industry
Segment Search gives you filtered access to our data provider's B2B database — roughly 300 million profiles worldwide. Coverage isn't even everywhere…
- AI Research
AI Research (KI-Recherche) is for audiences no filter can find: people who did something visible on the open web. Open it with Research in the left…
- How do I write a good AI Research brief?
The brief you type is the only input AI Research works from, so a specific one finds far more real matches than a vague one. See "AI Research" for the…
- How is AI Research metered, and what do paid sources cost?
"AI Research" covers the basics of what a run costs; this article goes deeper on how the metering actually works, source by source. For the full…
- AI Research always runs on the server
Every AI Research run works on the server, not in your browser. There's no In the background checkbox anymore — you don't need one: a run keeps searching…
- Letting your own AI research for you ("Your AI")
Your AI is a second way to run an AI Research: instead of ListPlus's own agent, you hand the job to an AI assistant you already use — Claude, ChatGPT or…
Lists: create & import
- Create a list and import a file
Lists are where the work happens: quality checks, enrichment, AI commands and export all run on a list. You create one from the New List button on Home…
- File import details (encoding, sheets, JSON shapes, size limit)
This article covers the technical details behind a file import — what happens automatically, and what you can adjust. For the step-by-step import flow…
- How column type detection works
When you import a file, ListPlus uses AI to work out what each column actually holds — email, first name, company, job title, phone and more — instead of…
- Importing from a URL or a Google Sheets link
Instead of uploading a file, you can point ListPlus at a direct link to a CSV, Excel or JSON file, or at a public Google Sheets link.
- Starting without data: templates and column sets
Choosing Start without data on the New List page skips import entirely and asks "What do you want to collect?" — pick a template for a ready-made set of…
- Importing from LinkedIn (Sales Navigator, employees, profiles, posts)
Besides importing a file, you can build a list straight from LinkedIn. In the New List wizard, choose Collect web data, then pick a task on the "What…
- Trying ListPlus with a sample list
For the full walkthrough of what a sample list is for and how to use it, see "Your first 10 minutes with ListPlus." This article is just the quick…
- Projects and list management
Rename, duplicate, delete and group your lists — all from the Home page (where your lists live) or the project/list tree in the Lists view, opened from…
- Merge two lists (Consolidate Lists)
Merging combines two lists of your current workspace into one. This is separate from the in-list Duplicates checks (see "Finding and merging duplicates")…
Check & clean
- What the Analyze panel checks and how the quality score works
The Analyze panel checks every row in your list against over 100 rules (which ones apply depends on the columns in your list) — missing fields, invalid…
- Is my list ready for cold email, CRM, or cold calling?
An evaluation rates every row in your list against a specific goal — cold email, CRM import, or cold calling — instead of a generic quality score. Each…
- The Outbound and CRM views in the Analyze panel
The same 100+ checks can be regrouped by two views — Outbound ("can I send to this contact?") and CRM ("is my CRM data clean?") — so the same findings…
- Selecting and highlighting rows from checks
The Analyze panel doesn't just report problems — clicking checks turns them into a live selection of rows in your grid, with the exact cells that caused…
- Fix and Fix all — correcting issues automatically
Many of the issues the Analyze panel finds can be corrected automatically instead of by hand. These live under the Quick fixes category, alongside the…
- Finding and merging duplicates
Click Analyze in the list header. The checks run as soon as the panel opens, and duplicates are one of the categories. Analysis runs automatically the…
- Email quality checks and verification
ListPlus checks the quality of your email column two ways: free, instant pattern checks that run automatically on every list (see "What are the Analyze…
- Name, company and job title checks
Names, companies and job titles share the same kinds of problems — bad capitalization, placeholder text, leftover LinkedIn scraping noise, and values…
- Phone number checks and cleanup
The Analyze panel checks the phone column you already have for formatting problems and numbers that are probably not real. It doesn't look up new phone…
- Country, city and postal code checks
ListPlus checks country, city and postal code fields for formatting problems and, with AI turned on, for whether the values actually make sense together.
- Fill rate, inconsistent values and cross-field checks
Beyond checking individual fields, ListPlus looks at your list as a whole — how filled each column is, whether the same value is written differently…
- Block List and the do-not-contact check
ListPlus has two ways to catch contacts you shouldn't email: a Block List you maintain yourself, and an automatic check for clearly unreachable…
- Which checks use AI, and what they see
Almost all of ListPlus's 100+ checks are rule-based and free. A small set needs real-world judgment instead of a fixed pattern, so they run on AI — this…
Enrich
- How enrichment works
Enrichment fills the gaps in a list: missing emails, phone numbers, LinkedIn profiles, job titles and company data. ListPlus asks specialised providers…
- Which Enrich button do I use?
ListPlus has several ways to start an enrichment, and they all end up in the same engine — the difference is only scope: how many rows and which fields…
- Enrichment Wizards: Company Enrichment, Campaign-Ready, Full Profile
The Enrich menu's ENRICHMENT WIZARDS section offers ready-made, multi-step enrichment plans instead of one lookup at a time. Each wizard runs several…
- Find a verified email address
Inside a list, ListPlus finds emails the same way no matter which button you click: it looks at what you already have for that row — a LinkedIn URL, an…
- Find phone and mobile numbers
ListPlus finds two different kinds of phone number, and they come from two different lookups. This article covers finding them inside a list; for the…
- Company data: by domain vs by name
Company Lookup fills in company details — industry, size, website and more — for rows that already have a company domain. For rows without a domain, the…
- LinkedIn data: find, fill and verify
ListPlus has four separate LinkedIn actions, each for a different situation — finding a URL you don't have, filling a full profile from a URL you do…
- Fill empty cells with enrichment data
When an enrichment run finishes, ListPlus never writes results into your grid by itself — you decide. This article covers the "Fill empty cells with…
- Transfer data record by record, or join columns from another list
This article covers two separate tools: reviewing enrichment results one record at a time (instead of a bulk fill), and pulling specific columns into…
- Detecting job changes
ListPlus can flag contacts whose company no longer matches what's in your list — inside a list, from data you already have or from a fresh lookup. The…
- Enrichment jobs: progress, batches and limits
While an enrichment job runs, a small pill appears at the top of the screen showing how many tasks are running or done; click it to expand a panel with a…
- Why did enrichment find nothing?
Sometimes a lookup runs and a cell stays empty. This article is about a lookup that genuinely found nothing. If a lookup did find data but the cell is…
Export, sync & integrations
- Exporting your list
Downloading your list as a file (CSV, Excel, JSON and the other file formats) is free on every plan and never costs credits.
- Export file formats: CSV, Excel, JSON, SQL and Markdown
Every file format in the export wizard's column step lets you check or uncheck columns, search, drag to reorder, rename a column just for this export…
- Sending contacts to Lemlist, Instantly and Smartlead
You can push a list straight into a Lemlist, Instantly or Smartlead campaign without downloading a file first. This uses the same export wizard described…
- Exporting to HubSpot and Google Sheets
You can push a list straight to HubSpot or Google Sheets without downloading a file first, using the same export wizard described in "Exporting your…
- Zapier, Make and n8n via webhook
ListPlus doesn't have a native app in the Zapier, Make or n8n marketplaces. You connect all three the standard way these tools support any service: a…
- My CRM or tool (Zoho, Dynamics, Outreach…) isn't listed
ListPlus has built-in export destinations for Google Sheets, HubSpot, Lemlist, Instantly and Smartlead, plus a generic webhook. Pipelines add further…
- Connecting a CRM, spreadsheet or other app
On the New List page, the "Or connect your system" section lets you pull records straight from another app into a new list, instead of uploading a file…
- Keeping a connected list in sync
If you created a list by connecting a source like Google Sheets, Airtable or HubSpot, ListPlus does not keep it updated on its own: you bring fresh…
- Setting up how changes push back to your source
Sync Changes pushes your edits back to Google Sheets, Airtable, HubSpot, Notion, Salesforce or Pipedrive. Before the first sync, Configure Sync Settings…
- How do I request a new integration?
When you start a new list and choose Or connect your system, ListPlus shows a handful of curated apps plus a More apps button that searches a much larger…
- What access you grant when connecting a CRM or app
Connecting HubSpot, Google Sheets, Salesforce or any other app opens that service's own secure sign-in popup. You log in and approve access there, not on…
- Reload: what's kept, what's lost
This is a quick reference for what a Reload keeps and what it removes. For where to click Reload, which sources support it, and pushing your edits back…
Working in a list
- A tour of the list editor
A list editor screen has a header, a set of panels you open next to the grid, the grid itself, and a status bar at the bottom. This article is the map…
- Saving is manual: no autosave
ListPlus does not autosave a list while you work in it. Editing a cell, running Fix or Fix all, filling empty cells from enrichment, or using find &…
- What the AI sees of your data
ListPlus uses AI in several places while you work in a list — the Prompts panel, AI checks, AI Column, import, and enrichment providers. Each of these…
- Editing cells, undo/redo, and adding rows
Double-click a cell, or select it and press Enter, to start editing — or just start typing over a selected cell to replace its content right away. Enter…
- Search, filter, sort, and find & replace
Type into Find & evaluate in the list header (just "Find" on narrow windows) — typing alone doesn't filter yet. Press Enter, or click the suggestion that…
- Selecting rows and the selection bar
Tick the checkbox at the left of each row you want — clicking anywhere else on the row opens or edits a cell instead of selecting it. Tick the checkbox…
- Adding and managing columns
Beyond the columns your import created, you can add three kinds of columns — a regular data column, a Formula Column, or an AI Column — and show, hide…
- Sublists (segments) and tags
Sublists split a list into named groups — a smart sublist filters by a rule you define, a manual sublist is a set of rows you assign yourself. Tags are a…
- Hiding vs. deleting rows
ListPlus has two separate ways to remove a row from view: hiding, which is reversible and keeps the data, and deleting, which removes the row from the…
- List Settings: rows, layout and schema
Open the list's ⋯ menu in the header and choose List Settings... for three tabs: General (row permissions and in-cell enrichment), Layout (display…
- The Dashboard panel: charts that filter your list
Dashboard is one of the panels in a list's More menu (list header → More → Dashboard). It automatically turns your columns into charts — pie charts for…
- Commands (⌘K) and keyboard shortcuts
Press ⌘K (Mac) or Ctrl+K (Windows/Linux) anywhere in the app to open Commands — a searchable list of every action and page ListPlus offers. Type to…
AI on your list
- AI commands in the Prompts panel
The Prompts panel lets you edit your list or ask questions about it by typing plain instructions instead of clicking through menus. Open it via More →…
- AI command examples (English & German)
These are real, working examples for the Prompts panel (More → Prompts in the list header, then type into Ask about your data...) — see "AI commands in…
- AI Analysis: gender, name split, seniority, industry, address
AI Analysis is a group of five AI-powered clean-ups in a list's Enrich menu that read a column you already have and fill in a new one, using AI inference…
Inbox & Saved
- The Inbox
The Inbox (Eingang) is the place for everything that could become a contact: a meeting invitation, an email signature, a note from a call, a participant…
- Sending into the Inbox from n8n, Zapier, Shortcuts, scripts and email
You have two private addresses that any tool, script, automation or email client can send content to: a forwarding email address and a webhook URL for…
- How Inbox recognition works, and reviewing what it found
"The Inbox" covers pasting things in and the overall flow; this goes deeper on what Recognize contacts actually does with different kinds of input, what…
- Saved contacts
Saved (Gemerkt) is where people wait for their list. Every profile you load in Person Search, Segment Search, AI Research or the Inbox is recorded…
- Saved vs. Lists: why both exist
Saved and Lists both hold contacts, but they're for two different stages of the same job: Saved is where people wait before you've decided what to do…
Data sources, privacy & legal
- Where does the data come from?
ListPlus does not own a contact database. Every lookup calls a specialised data provider at the moment you ask for it, and the result is written into…
- Data sources: the full provider table
This is the full provider-by-provider table behind "Where does the data come from?". For exact prices, see "Price list: what every action costs" and "AI…
- When enrichment sources disagree, which value is offered?
Looking up the same person or company more than once, or through more than one provider, can produce different values for the same field. This explains…
- Wrong result or outdated data — what now?
Enrichment providers are good, but none of them are right 100% of the time. This topic covers the two most common ways a result can be wrong — namesakes…
- Where is my data stored?
Your lists are stored by ListPlus, hosted on Vercel in the EU region Frankfurt. There's no separate "where is my data" toggle to check — this article…
- Who processes your data (subprocessors)
A subprocessor is another company that processes data on ListPlus's behalf to run part of the product — hosting your lists, verifying an email, or taking…
- Data processing agreement (DPA / AVV)
A data processing agreement (DPA), called Auftragsverarbeitungsvertrag (AVV) in German, is the contract that governs how ListPlus processes personal data…
- Your responsibilities under GDPR
This page is general orientation, not legal advice — talk to a lawyer about your specific outreach before relying on it. ListPlus helps you find and…
- Someone asks where I got their data, or wants it deleted
If someone in one of your lists asks where you got their information, or asks you to delete it, that request is addressed to you, not to ListPlus. As…
- LinkedIn imports and your responsibilities
This page covers the two questions people ask before running a LinkedIn import in ListPlus: does it touch my own LinkedIn account, and whose…
- Provider: CompanyEnrich
CompanyEnrich is ListPlus's primary provider for company details, and also powers a shared, free company cache and a few record-panel extras built on top…
- Provider: Crunchbase
Crunchbase supplies funding and investor data for companies. It's available from a list: Company Profile Crunchbase in the Enrich menu or a row's record…
- Provider: Email verification
MillionVerifier checks whether an email address is real by asking the mail server for its domain directly, live at the moment you run the check.
- Provider: FullEnrich
FullEnrich is the waterfall provider ListPlus calls when a person's email needs to come from checking 20+ underlying sources — either starting from an…
- Provider: Google search
ListPlus uses Google search results for a handful of lookups where a full data-provider call isn't needed — finding a URL or a fact that's already public…
- Provider: LinkedIn imports
Building a list straight from LinkedIn (Sales Navigator, a company's employees, a profile search, or post reactions/comments) runs through a…
- Provider: LinkedIn profile data
A specialised LinkedIn data provider on ListPlus's side answers every LinkedIn lookup in the product. ListPlus never signs in with your LinkedIn account…
- Provider: Prospeo
Prospeo is the licensed B2B contact database behind Segment Search, and also powers several email, phone and company-contact lookups elsewhere in ListPlus.
- Provider: AI Research's web sources
AI Research reads the open web while it looks for matches. This article covers which sources it can reach and what's free versus paid; for exact per-call…
- Provider: signal add-ons (tech stack, jobs, traffic, maps, email)
Person Search and Segment Search results carry a set of small, single-purpose add-on cards on top of the main contact and company data — signals that…
Workspaces & team
- What is a workspace?
A workspace is the place where you and your team work on the same lists, contacts and pipelines. Everyone you invite sees and works on the same data, and…
- Invite teammates to a workspace
Invite colleagues by e-mail into your workspace. Each invite is sent as an e-mail and also gives you a link to copy, is valid for 14 days and can only be…
- Workspace roles and permissions
Every person in a workspace has one of three roles: Owner, Admin or Member. The role decides who manages the workspace and its lists. The day-to-day work…
- Switch, create and rename workspaces
The workspace menu shows which workspace you are in, lets you switch to another one, and is where you create new workspaces. Everything you see in the…
- Leave, remove, transfer or delete a workspace
This article covers the ways a workspace membership ends or changes hands: leaving a workspace, removing someone, transferring ownership and deleting a…
- Credits, plan and limits in a workspace
In a workspace, one person pays: the owner. Everything that costs credits in the workspace is deducted from the owner's balance, and the owner's plan…
- Making a list public — what it exposes
A list has a public/private switch. A private list is visible only to the members of its workspace. A public list can be opened by anyone with its link…
AI agents & API
- Give an AI agent access to one list
Any list can get its own private connection that lets Claude, ChatGPT or another AI agent — or a script — read, add, update, tag and enrich rows in that…
- Creating and connecting your agent
You need to be the workspace owner or an admin. Open the list, click More in the list header, then Automation. Click Set up agent access (or Add API…
- API connection: permissions and presets
Every connection's Permissions tab controls exactly what an agent can see and do in that one list. Start from a preset, then adjust. Choosing a preset…
- What agent actions cost and how they're secured
Reading, counting, adding, editing, tagging and running quality checks are free. Everything an agent spends comes from the workspace owner's credit…
Outlook add-in
- The ListPlus add-in for Outlook
The ListPlus add-in for Outlook is a sidebar that shows who a sender, recipient or meeting attendee is — their LinkedIn profile, company and contact…
Account
- Account and sign-in
ListPlus signs you in with your email address and a one-time code — there is no password, passkey or social login to set up.
- Managing your account, language and installing ListPlus as an app
Two things live in your avatar menu that don't fit elsewhere: managing your account, and switching the app's language. Installing ListPlus as a browser…
- Deleting lists, contacts, and your account
You can delete a list, a saved contact, a folder, an Inbox (Eingang) entry, an AI Research run or a whole workspace yourself, right in the app, at any…
Troubleshooting & support
- How do I contact support?
There are two ways to reach ListPlus support: the chat bubble on the Home page (Start), and email at support@listplus.ai. Use whichever is more…
- Import problems
Most import problems have one of these causes. This article routes you to the fix; for the full import flow see "Create a list and import a file" and…
- Enrichment problems: nothing found, cells not filled, blocked, credits ran out
Enrichment trouble is almost always one of four things: a lookup genuinely found nothing, it found data but a cell stayed empty, ListPlus refused to…
- Sign-in problems
ListPlus signs you in with your email address and a one-time code — there's no password to reset. This article covers what to do when the code doesn't…
- Export and sync problems
This article covers export and sync failures specifically. For how exporting, connecting and syncing normally work, see "Exporting your list,"…
- My list looks wrong — rows, columns or whole lists are missing
If a list suddenly shows fewer rows or columns than you expect, it's almost always a filter, a sublist or a display setting — not lost data. This article…
- Is ListPlus down, and what happens to jobs mid-run?
ListPlus doesn't currently publish a separate status page — for a suspected outage, ask support directly.
Pipelines
- Pipelines — send records on to your CRM, Slack, e-mail or API
A pipeline hands records from ListPlus on to another tool: your CRM, a sequencer, a Slack channel, a Google Sheet, your own webhook or API, another list…
- Adding records to a pipeline and sending them
Records get into a pipeline through the Add menu, wait under Entries, and go out when you click Send. This article covers that day-to-day flow. Setting…
- Seeing which pipelines a record went through
Every list row and saved contact remembers the latest state it reached in each pipeline. You can see it on the record itself and turn it into a…
- Sending entries by e-mail to your team
The Email target sends the entries of a pipeline as one digest mail to members of your workspace, for example "new trade-fair leads for the sales team"…
- Pipelines to Slack, CRMs, sequencers, Sheets and webhooks
This article explains what each external pipeline target does and how to set it up. For creating a pipeline, adding records and sending them, see…