ListPlus Help Center

Help Center

How can we help?

Step-by-step guides for every part of ListPlus: finding contacts, cleaning and enriching lists, credits, integrations and AI agents. Also available as plain text for AI assistants.

Getting started

  • What is ListPlus?

    ListPlus is a web app that turns whatever you start with into contacts that are ready for a job: a CRM import, a cold-email campaign or a call list. You…

  • Your first 10 minutes with ListPlus

    The fastest way to see what ListPlus does is the built-in sample list. It is already loaded with realistic — and deliberately incomplete — contact data…

  • First steps by goal: "I want to…"

    Pick the sentence below that matches what you're trying to do. Each one gives you the first few clicks, what it costs, and which help topic to read next…

  • Which finder do I use? Person Search vs Segment Search vs AI Research

    ListPlus has three ways to find people, and each answers a different question: Person Search for "who is this one person", Segment Search for "who…

  • Recipes: common ListPlus workflows

    These are short, numbered paths through ListPlus for common goals. Each step names the exact place to click and points to the topic with the full detail…

  • How ListPlus compares to Clay, Apollo, Lusha and others

    ListPlus is built around getting one list ready for a job, not around owning a database or running campaigns. You start from an import, a person, an…

  • Navigation and glossary

    The left navigation is a permanent icon rail. Item order and the label under each icon tell you where you are — there are no group headings any more. Top…

  • Using ListPlus on a phone or tablet

    There's no separate app in the App Store or Google Play — ListPlus runs in your phone's or tablet's browser, at the same listplus.ai/app address as on a…

Plans, credits & billing

  • Plans and pricing

    ListPlus has three monthly plans. A plan decides how many records you can keep across all lists in the workspaces you own and which tools you can…

  • Which plan do I need?

    Pick a plan by what you actually want to do, not by feature count: Basic covers file-based work, Pro adds Google Sheets, Airtable and Lemlist plus a…

  • How credits work

    Credits are ListPlus's currency for anything that costs real money to produce: a data lookup from a provider, an AI command, or a file import. Plans…

  • Price list: what every action costs

    One credit is worth about €0.03 (see "How credits work"). This page lists every paid action in ListPlus and what it costs. Most paid lookups and imports…

  • What does one contact cost?

    It depends on what you already know about the person. In the single-cell fill window, ListPlus lists the single lookups cheapest first and marks the…

  • Cost examples: worked totals for common tasks

    These are worked-through totals for tasks people actually do, built from the per-action prices in the price list. Real results vary — how many contacts a…

  • Where did my credits go?

    Every place credits get spent also shows the cost, and the Usage page pulls it all together in one history for the balance that pays in your current…

  • Buying credits

    Credits are bought in fixed packs, paid for through Stripe, and land on your balance automatically as soon as the payment succeeds. You can buy a pack on…

  • Invoices and VAT

    Every payment on ListPlus, subscriptions and credit packs alike, is processed and invoiced through Stripe, in euros. Where you get the invoice depends on…

  • Cancel, downgrade and leave

    Cancelling, downgrading and leaving are separate questions. This article covers what actually happens to your plan, your credits, your lists and your…

  • Record limit

    Your plan caps how many records you can hold at once. This article covers what counts toward that cap, what happens when you reach it, and how to free up…

  • Not enough credits

    Most actions check a fixed price before they run, and are refused if your balance is below it — even a balance that isn't literally zero can be too low…

  • Automatic credit refunds

    ListPlus automatically credits you back in two narrow cases where you were charged but got nothing usable in return. For money paid to ListPlus itself…

  • AI, research and import costs

    This page covers what AI commands, AI columns, AI Research and imports cost. For enrichment lookups, Person Search and Segment Search pricing, see the…

  • Person Search: basics and profile add-ons

    Opening a profile in Person Search automatically loads a small set of "basics"; every add-on below is a card you click yourself, and its price is always…

Find contacts

  • Person Search

    Person Search (Personensuche) is for one specific person you already know by name, email, LinkedIn URL or role — not for a whole audience. Open it with…

  • Person Search: what you can type

    Person Search reads one line of free text and works out what you meant. This topic is a closer look at exactly what you can type into that field and what…

  • Person Search: the profile drawer and its add-ons

    Opening a Person Search result opens a profile drawer. This topic covers the drawer's layout, the automatic "basics" toggle, and how the add-on cards…

  • Person not found — what now?

    A Person Search that comes up empty isn't a dead end — ListPlus offers a few next steps depending on what it did and didn't find. This topic covers all…

  • Sharing a search result

    A shared result is a read-only public page with one person's (or company's) profile — no login needed to open it, and nothing on it can be edited or…

  • Starting a search from a link (deep links)

    You can open Person Search with a person already filled in, or even already searched, by adding parameters to its URL — useful for linking into ListPlus…

  • Segment Search: the audience database

    Segment Search (Segmentsuche) is where you filter a large B2B contact database by criteria — role, industry, company size, location and more — instead of…

  • How Segment Search filters work

    Segment Search's filter panel has 30+ filters grouped into four tabs. This topic covers how the groups are organized, how filters combine, and the…

  • Get emails and phone numbers

    In Segment Search (Segmentsuche) results, a masked preview shows you that a verified email or mobile number exists for a person before you pay for it…

  • Adding Segment Search results to a list

    This topic covers what happens when you click Add To List in Segment Search: which columns arrive, when it's free, and why adding the same page twice…

  • Data coverage by country and industry

    Segment Search gives you filtered access to our data provider's B2B database — roughly 300 million profiles worldwide. Coverage isn't even everywhere…

  • AI Research

    AI Research (KI-Recherche) is for audiences no filter can find: people who did something visible on the open web. Open it with Research in the left…

  • How do I write a good AI Research brief?

    The brief you type is the only input AI Research works from, so a specific one finds far more real matches than a vague one. See "AI Research" for the…

  • How is AI Research metered, and what do paid sources cost?

    "AI Research" covers the basics of what a run costs; this article goes deeper on how the metering actually works, source by source. For the full…

  • AI Research always runs on the server

    Every AI Research run works on the server, not in your browser. There's no In the background checkbox anymore — you don't need one: a run keeps searching…

  • Letting your own AI research for you ("Your AI")

    Your AI is a second way to run an AI Research: instead of ListPlus's own agent, you hand the job to an AI assistant you already use — Claude, ChatGPT or…

Lists: create & import

Check & clean

Enrich

  • How enrichment works

    Enrichment fills the gaps in a list: missing emails, phone numbers, LinkedIn profiles, job titles and company data. ListPlus asks specialised providers…

  • Which Enrich button do I use?

    ListPlus has several ways to start an enrichment, and they all end up in the same engine — the difference is only scope: how many rows and which fields…

  • Enrichment Wizards: Company Enrichment, Campaign-Ready, Full Profile

    The Enrich menu's ENRICHMENT WIZARDS section offers ready-made, multi-step enrichment plans instead of one lookup at a time. Each wizard runs several…

  • Find a verified email address

    Inside a list, ListPlus finds emails the same way no matter which button you click: it looks at what you already have for that row — a LinkedIn URL, an…

  • Find phone and mobile numbers

    ListPlus finds two different kinds of phone number, and they come from two different lookups. This article covers finding them inside a list; for the…

  • Company data: by domain vs by name

    Company Lookup fills in company details — industry, size, website and more — for rows that already have a company domain. For rows without a domain, the…

  • LinkedIn data: find, fill and verify

    ListPlus has four separate LinkedIn actions, each for a different situation — finding a URL you don't have, filling a full profile from a URL you do…

  • Fill empty cells with enrichment data

    When an enrichment run finishes, ListPlus never writes results into your grid by itself — you decide. This article covers the "Fill empty cells with…

  • Transfer data record by record, or join columns from another list

    This article covers two separate tools: reviewing enrichment results one record at a time (instead of a bulk fill), and pulling specific columns into…

  • Detecting job changes

    ListPlus can flag contacts whose company no longer matches what's in your list — inside a list, from data you already have or from a fresh lookup. The…

  • Enrichment jobs: progress, batches and limits

    While an enrichment job runs, a small pill appears at the top of the screen showing how many tasks are running or done; click it to expand a panel with a…

  • Why did enrichment find nothing?

    Sometimes a lookup runs and a cell stays empty. This article is about a lookup that genuinely found nothing. If a lookup did find data but the cell is…

Export, sync & integrations

Working in a list

  • A tour of the list editor

    A list editor screen has a header, a set of panels you open next to the grid, the grid itself, and a status bar at the bottom. This article is the map…

  • Saving is manual: no autosave

    ListPlus does not autosave a list while you work in it. Editing a cell, running Fix or Fix all, filling empty cells from enrichment, or using find &…

  • What the AI sees of your data

    ListPlus uses AI in several places while you work in a list — the Prompts panel, AI checks, AI Column, import, and enrichment providers. Each of these…

  • Editing cells, undo/redo, and adding rows

    Double-click a cell, or select it and press Enter, to start editing — or just start typing over a selected cell to replace its content right away. Enter…

  • Search, filter, sort, and find & replace

    Type into Find & evaluate in the list header (just "Find" on narrow windows) — typing alone doesn't filter yet. Press Enter, or click the suggestion that…

  • Selecting rows and the selection bar

    Tick the checkbox at the left of each row you want — clicking anywhere else on the row opens or edits a cell instead of selecting it. Tick the checkbox…

  • Adding and managing columns

    Beyond the columns your import created, you can add three kinds of columns — a regular data column, a Formula Column, or an AI Column — and show, hide…

  • Sublists (segments) and tags

    Sublists split a list into named groups — a smart sublist filters by a rule you define, a manual sublist is a set of rows you assign yourself. Tags are a…

  • Hiding vs. deleting rows

    ListPlus has two separate ways to remove a row from view: hiding, which is reversible and keeps the data, and deleting, which removes the row from the…

  • List Settings: rows, layout and schema

    Open the list's ⋯ menu in the header and choose List Settings... for three tabs: General (row permissions and in-cell enrichment), Layout (display…

  • The Dashboard panel: charts that filter your list

    Dashboard is one of the panels in a list's More menu (list header → More → Dashboard). It automatically turns your columns into charts — pie charts for…

  • Commands (⌘K) and keyboard shortcuts

    Press ⌘K (Mac) or Ctrl+K (Windows/Linux) anywhere in the app to open Commands — a searchable list of every action and page ListPlus offers. Type to…

AI on your list

Inbox & Saved

  • The Inbox

    The Inbox (Eingang) is the place for everything that could become a contact: a meeting invitation, an email signature, a note from a call, a participant…

  • Sending into the Inbox from n8n, Zapier, Shortcuts, scripts and email

    You have two private addresses that any tool, script, automation or email client can send content to: a forwarding email address and a webhook URL for…

  • How Inbox recognition works, and reviewing what it found

    "The Inbox" covers pasting things in and the overall flow; this goes deeper on what Recognize contacts actually does with different kinds of input, what…

  • Saved contacts

    Saved (Gemerkt) is where people wait for their list. Every profile you load in Person Search, Segment Search, AI Research or the Inbox is recorded…

  • Saved vs. Lists: why both exist

    Saved and Lists both hold contacts, but they're for two different stages of the same job: Saved is where people wait before you've decided what to do…

Workspaces & team

  • What is a workspace?

    A workspace is the place where you and your team work on the same lists, contacts and pipelines. Everyone you invite sees and works on the same data, and…

  • Invite teammates to a workspace

    Invite colleagues by e-mail into your workspace. Each invite is sent as an e-mail and also gives you a link to copy, is valid for 14 days and can only be…

  • Workspace roles and permissions

    Every person in a workspace has one of three roles: Owner, Admin or Member. The role decides who manages the workspace and its lists. The day-to-day work…

  • Switch, create and rename workspaces

    The workspace menu shows which workspace you are in, lets you switch to another one, and is where you create new workspaces. Everything you see in the…

  • Leave, remove, transfer or delete a workspace

    This article covers the ways a workspace membership ends or changes hands: leaving a workspace, removing someone, transferring ownership and deleting a…

  • Credits, plan and limits in a workspace

    In a workspace, one person pays: the owner. Everything that costs credits in the workspace is deducted from the owner's balance, and the owner's plan…

  • Making a list public — what it exposes

    A list has a public/private switch. A private list is visible only to the members of its workspace. A public list can be opened by anyone with its link…

AI agents & API

Outlook add-in

  • The ListPlus add-in for Outlook

    The ListPlus add-in for Outlook is a sidebar that shows who a sender, recipient or meeting attendee is — their LinkedIn profile, company and contact…

Account

Troubleshooting & support

Pipelines