Invoices and VAT

Every payment on ListPlus, subscriptions and credit packs alike, is processed and invoiced through Stripe, in euros. Where you get the invoice depends on which kind of payment it was.

Subscription invoices (Pro or Premium)#

Open Plans & Billing from your avatar menu. In the Subscription & Invoices section, click Customer Portal — the same action as clicking Manage Subscription on your current plan's card. Both take you to Stripe's customer portal in the same tab, where you can view and download your subscription invoices, update your payment method, or change your subscription; from there you return to Plans & Billing.

The Customer Portal button only works while you have an active subscription (Pro or Premium). On Basic it's disabled, and the section explains why: "Subscribe to a plan to access invoices and subscription management"

If you cancel your subscription and it reverts to Basic, the Customer Portal button becomes disabled again along with it. For invoices from before the cancellation, email support@listplus.ai with the purchase date and amount.

Invoices for credit packs#

Credit-pack invoices are sent by support@listplus.ai on request: email them with the purchase date and amount. Every purchase still shows up immediately as a PURCHASE row with its euro amount on the Usage page (avatar menu → Usage), so you have a record of what you paid — see "Where did my credits go?" for details on that page.

VAT and your VAT ID#

All ListPlus prices are net: VAT is never included and is added on top at checkout. Stripe Checkout calculates the VAT from your location and, if you enter one, your VAT ID, and shows it before you pay, for both subscriptions and credit packs. If you're a business customer, Stripe Checkout also shows a field to enter your VAT ID on the same payment page, before you confirm the purchase — there's no separate VAT ID field inside ListPlus itself. For questions about how VAT was applied to a specific purchase, contact support@listplus.ai.

Correcting an invoice#

If you forgot to enter your VAT ID, or need the company name or billing address on an invoice corrected, email support@listplus.ai with the purchase date and amount and ask for a corrected invoice.

For advanced users#

Stripe issues an invoice for every credit pack, which support can retrieve on request. Subscription invoices are generated by Stripe on each billing cycle and are available in the Customer Portal for as long as the subscription is active; once a subscription ends, get older invoices from support@listplus.ai instead.

Related topics: buying-credits · plans-and-pricing · where-did-my-credits-go.

FAQ#

How do I get an invoice for my subscription?#

Open Plans & Billing from your avatar menu, then click Customer Portal in the Subscription & Invoices section (or Manage Subscription on your plan card) — both open Stripe's customer portal, where you can view and download your subscription invoices. This only works once you're on Pro or Premium.

How do I get an invoice for a credit pack?#

Email support@listplus.ai with the purchase date and amount, and support will send you the invoice for that credit pack. Your purchase also shows immediately as a PURCHASE row on the Usage page as a record of what you paid.

I cancelled my subscription — how do I get my old invoices?#

Once your subscription ends and your plan reverts to Basic, the Customer Portal button is disabled again, so it no longer opens the portal. Email support@listplus.ai with the purchase date and amount and they'll send you the invoice.

Can I enter my VAT ID when I pay?#

Yes. Stripe Checkout, the payment page ListPlus sends you to for both subscriptions and credit packs, shows a VAT ID field for business customers right on the payment page, before you confirm.

How is VAT calculated at checkout?#

ListPlus prices never include VAT. Stripe Checkout adds the statutory VAT on top, calculated from your location and, if you enter one, your VAT ID, and shows it before you pay, for every subscription and credit pack purchase. For questions about how VAT was applied to a specific purchase, contact support@listplus.ai.

I forgot to enter my VAT ID — can my invoice be corrected?#

Email support@listplus.ai with the purchase date and amount and ask for a corrected invoice. There's no self-service way to add a VAT ID after the payment is made.

Can I change the company name or address on an invoice?#

Email support@listplus.ai with the purchase date and amount and ask for a corrected invoice with the right company name or address. There's no self-service editor for invoice details inside ListPlus.

Which currency are invoices in?#

Euros. All ListPlus plans and credit packs are priced, charged and invoiced in euros, regardless of where you're paying from.

Where do I see what I've paid, besides the invoice?#

Credit pack purchases appear immediately as a PURCHASE row with their euro amount on the Usage page (avatar menu → Usage) — see "Where did my credits go?" for the full breakdown. Subscription payments don't appear as Usage page transactions; a one-time credit bonus from your first subscription shows there as a BONUS row instead.

I'm on Basic — where do I find my invoices?#

Basic has no subscription, so there's nothing in the Customer Portal — the button is disabled with a note to subscribe first. If you bought a credit pack while on Basic, its invoice works the same way as on any plan: email support@listplus.ai with the date and amount.

The Customer Portal shows an error or won't open#

The Customer Portal only opens once you have an active subscription (Pro or Premium); on Basic, or right after a subscription has ended, the button is disabled. If it's enabled but still fails to open, contact support@listplus.ai.

Does ListPlus send an invoice automatically after I pay?#

For subscriptions, Stripe generates an invoice automatically each billing cycle, and subscription invoices are available in the Customer Portal. For credit packs, Stripe issues an invoice for every purchase, which support@listplus.ai can send you on request.