Invoices and VAT

Every payment on ListPlus, subscriptions and credit packs alike, is processed and invoiced through Stripe. Invoices, your payment method and your billing address all live in one place now: Settings → Plan & billing.

Where to find your invoices#

Open Settings → Plan & billing (gear icon in the left rail, or avatar menu → Settings). Under Invoices you'll find every payment you've ever made — subscription charges and credit packs alike — each as a row with its date, invoice number, amount, status (Paid, Open, …) and a PDF button to download it directly. This is fully self-service: there's no need to email support for an invoice, including for a credit pack, which used to require asking support.

Payment method and billing address#

Still in Settings → Plan & billing:

• Payment method shows your card (for example "Visa ending in 4242") with a Change button.
• Billing address & VAT ID has an Edit button for your company name, address and VAT ID — the details that appear on future invoices.

Both buttons open Stripe directly on that exact step and bring you back to Settings when you're done.

Who sees this in a workspace#

Only the workspace owner sees invoices and the payment method, because the owner's plan and credits pay for the whole workspace. Members see their own current plan and a note that plan and credits run through the owner — ask the owner for an invoice or a billing-address change.

VAT and your VAT ID#

All ListPlus prices are net: VAT is never included and is added on top at checkout. Stripe Checkout calculates VAT from your location and, if you enter one, your VAT ID, and shows it before you pay, for both subscriptions and credit packs. You can enter your VAT ID right on the checkout page the first time you pay, or add or correct it afterwards under Settings → Plan & billing → Billing address & VAT ID — future invoices use whatever is saved there.

Correcting an invoice already issued#

A VAT ID, company name or address you add or fix in Settings → Plan & billing applies to invoices from that point on. For a correction to an invoice you've already received, email support@listplus.ai with the purchase date and amount and ask for a corrected copy.

For advanced users#

Stripe issues an invoice for every subscription charge and every credit pack purchase; both appear in the same Invoices list in Settings → Plan & billing for as long as your account exists, independent of whether the underlying subscription is still active. Prices are set and charged in euros for customers in Europe and in US dollars everywhere else (see "Why do I see prices in dollars?" in "Plans and pricing"); each invoice is in the currency that purchase was actually charged in.

Related topics: buying-credits · plans-and-pricing · where-did-my-credits-go.

FAQ#

Where do I download my invoices?#

Open Settings → Plan & billing and look under Invoices — every payment, subscription or credit pack, is listed there with a PDF button to download it directly. This works on every plan, past or present, as soon as you've made at least one purchase.

How do I get an invoice for a credit pack?#

The same way as a subscription invoice: open Settings → Plan & billing → Invoices and download the PDF. This is self-service now — you no longer need to email support for a credit pack invoice.

I cancelled my subscription — how do I get my old invoices?#

They stay listed under Settings → Plan & billing → Invoices even after your plan reverts to Basic, so you can still download them as PDFs any time. If one is missing or looks wrong, email support@listplus.ai with the purchase date and amount.

Can I enter my VAT ID when I pay?#

Yes. Stripe Checkout, the payment page ListPlus sends you to for both subscriptions and credit packs, shows a VAT ID field for business customers right on the payment page, before you confirm. You can also add or correct it later under Settings → Plan & billing → Billing address & VAT ID.

How is VAT calculated at checkout?#

ListPlus prices never include VAT. Stripe Checkout adds the statutory VAT on top, calculated from your location and, if you enter one, your VAT ID, and shows it before you pay, for every subscription and credit pack purchase.

I forgot to enter my VAT ID — can my invoice be corrected?#

Add or edit your VAT ID any time under Settings → Plan & billing → Billing address & VAT ID — it applies to invoices from that point on. For a correction to an invoice already issued, email support@listplus.ai with the purchase date and amount.

Can I change the company name or address on an invoice?#

Open Settings → Plan & billing → Billing address & VAT ID → Edit to update your company name and address for future invoices. For an invoice already issued, email support@listplus.ai with the purchase date and amount and ask for a corrected copy.

Which currency are my invoices in?#

Whichever currency you paid in: euros if you're in Europe (EU/EEA, the UK, Switzerland or the Balkans), US dollars everywhere else, based on the country you paid from — and you keep that currency for later purchases once you've paid once. Each invoice shows the amount in that purchase's own currency.

Where do I see what I've paid, besides the invoice?#

Every purchase appears immediately as a PURCHASE row with its amount on the Credits & usage page in Settings — see "Where did my credits go?" for the full breakdown. The invoice itself, with the PDF, is under Settings → Plan & billing → Invoices.

I'm on Basic — where do I find my invoices?#

The same place as any plan: Settings → Plan & billing → Invoices. If you've only ever bought a credit pack and never subscribed, that purchase is listed there too, with its PDF.

Where exactly do I manage billing — is there a "customer portal"?#

Everything lives in Settings → Plan & billing: your plan and next charge, payment method, billing address & VAT ID, and your invoices list. Buttons there (Change plan, Payment method → Change, Billing address & VAT ID → Edit) open Stripe directly on that one step and bring you back — there's no separate "customer portal" page to find.

Does ListPlus send an invoice automatically after I pay?#

Yes. Stripe generates an invoice automatically for every subscription charge and every credit pack purchase, and both appear right away under Settings → Plan & billing → Invoices with a PDF to download — no request needed.