Why did enrichment find nothing?

Updated Markdown

Sometimes a lookup runs and a cell stays empty. This article is about a lookup that genuinely found nothing. If a lookup did find data but the cell is still empty, that's a different situation — see "Fill empty cells with enrichment data" instead.

Why nothing was found#

  • No starting point for that row. Every route needs an anchor: a LinkedIn URL, an email, a domain, or a name plus company. A row with none of these appears in the enrichment plan under "Remains open (no route):" before anything runs and is skipped.
  • The provider genuinely has no match. Small or very new companies, personal email domains, and people without an indexed LinkedIn profile are common cases no provider database covers.
  • The identifier is wrong or outdated. A typo in the name, a stale LinkedIn URL, or a domain that no longer belongs to the company can lead to a miss even though the row looks complete.
  • The route didn't match the anchor. A company-only row has nothing for a person route to start from, and vice versa — see the input tables in "Find a verified email" and "Find phone and mobile numbers" for which button needs which starting point.

What was charged#

Almost every lookup only charges when it actually finds something, so a miss usually costs nothing. See "Price list: what every action costs" (the "Charged" column of each table and the section "For advanced users") for the short list of exceptions that charge for the attempt itself, and "Find a verified email" for the extra exceptions specific to email routes.

What to try next#

  • Try a wider route. If "Contact Brief (by Name & Company)" (2 credits, only on a hit) finds nothing, "Find Email (by Name & Company)" searches more sources (6 credits, only on a hit).
  • Give the row an anchor first. A free "LinkedIn URL (by Name & Company)" search (Enrich menu) can turn a name-and-company row into one with a LinkedIn URL to enrich from, at no cost even on a miss.
  • Double-check the row's existing data. Fix a misspelled name or an obviously wrong domain, then re-run the lookup.
  • Accept it and move on. Some contacts simply aren't in any provider's data — the row stays as-is, and most lookups cost nothing on a miss (see the exceptions under "What was charged").

Related topics: enrichment-overview · which-enrich-button · find-verified-email · find-phone-and-mobile · fill-empty-cells · price-list.

FAQ#

Why is my cell still empty after running enrichment?#

Either the lookup genuinely found nothing for that row (this article), or it found data but you haven't confirmed the "Fill empty cells with enrichment data?" prompt yet — see "Fill empty cells with enrichment data" for that second case.

Was I charged for a lookup that found nothing?#

Usually not — almost every lookup only charges on a hit. A short list of exceptions charge for the attempt itself even on a miss; see "Price list: what every action costs" for exactly which ones.

Why does a row show "no route" and get skipped?#

Every lookup needs a starting point: a LinkedIn URL, an email, a domain, or a name plus company. A row with none of these has nothing to search from, so it appears in the enrichment plan under "Remains open (no route):" before anything runs and is skipped without charging anything.

What should I do when a lookup keeps finding nothing for a row?#

Check whether the row's name, company or domain has a typo, try a wider route if a cheaper one already came up empty, or accept that the contact isn't in any provider's data — most lookups don't charge for a miss; LinkedIn Profile Search and Verify LinkedIn Profile are the exceptions.

Can I get an anchor for a row that has nothing to start from?#

Yes — run the free "LinkedIn URL (by Name & Company)" search from the Enrich menu first; it costs nothing even when it doesn't find a URL, and a URL it does find becomes the anchor other lookups can use.

Does a company lookup that finds nothing still cost credits?#

No — a company lookup by domain or name only charges when the company is actually found; see "Price list: what every action costs" for the full rule.

Will ListPlus keep retrying a lookup that already found nothing?#

No, nothing retries automatically — a miss just leaves the cell empty. Run the lookup again yourself, for example after fixing the row's data, or try a different, wider route.

Why did a LinkedIn search charge me even though it found nothing?#

LinkedIn Profile Search by name and company is one of the few exceptions that charges 1 credit for the attempt itself, whether or not it finds a match, because the search against LinkedIn still runs either way. Verify LinkedIn Profile (0.25–0.5 credits) works the same way, while the free "LinkedIn URL (by Name & Company)" search never charges.